OutServ delivers coordinated IT operations and management solutions. OutServ combines engineering and operations expertise with a customized IT service delivery platform to supply solutions that ensure the continuous security, availability, performance, maintainability, and scalability of our customers' information services.

Solutions to Fit Your Needs

OutServ offers both project-based services and ongoing managed operations packages that are tailored to the unique requirements of each customer.

Our solutions can begin with the design of a robust and maintainable network, server, and software infrastructure. As part of the design, we work with the customer to develop an operational strategy and supporting documentation that will ensure the secure and reliable operation of the resulting system. We can then help deploy and configure the hardware and software. Once deployed, we can help manage and maintain the systems—providing both 1) proactive system maintenance and quality improvements, and 2) reactive monitoring, fault isolation, and problem resolution services.

Services to Enhance Your Existing Capabilities

OutServ offers expertise in a wide range of information technologies.

• Network engineering and management of local and wide area networks
• Security management including firewall services, host-based "hardening," intrusion detection, threat assessment, and proactive patch deployment
• System administration of operating systems, web servers, email servers, and database systems
• Microsoft Windows domain infrastructure design, deployment, and management
• Server hardware configuration and maintenance
• Desktop services including configuration management, antivirus solutions, and scheduled help desk support
• Monitoring of network devices, servers, application components, and end-to-end user service levels
• Event response utilizing well-defined processes and support tools that speed the isolation and resolution of problems
• Operations Support System (OSS) design, development, and maintenance

Delivering Repeatable Success

OutServ delivers our managed services in a highly scalable and repeatable manner by leveraging the OutServ Service Delivery System (SDS). The OutServ SDS integrates the information, processes, and tools necessary to support the ongoing maintenance, growth, and evolution of the infrastructure components that power information services. The SDS framework is flexible enough to support complex and unique customer requirements while providing the structure and repeatability necessary to deliver cost-effective and scalable solutions.